MLI Collectibles offers a full 30 day return and/or exchange program. Please email firstname.lastname@example.org within 30 days of receiving your order to arrange either a return or exchange.
- The collectible must be returned in the same condition it was sent to you. All figures, accessories, bases, original packaging, and outer shipping cartons, will need to be returned if receiving a full refund or exchange.
- If item is improperly packed and comes to us damaged due to poor packing, we will assess a 30% damage return fee. Please email email@example.com for tips and advise on properly packaging your item.
- We cannot guarantee your replacement will have the same edition number.
- Shipping Cartons are used to protect the art box and the product inside the box during the shipping process. We cannot offer replacement “brown boxes” for those damaged in shipping.
- Art boxes are part of the overall collecting experience but we do only stock a very small amount of replacement art boxes for each newly released statue or figure. We will replace boxes that received large gashes or punctures in the shipping process but cannot replace boxes with bent corners, flaps or scratches that do not interrupt the integrity of the box itself.
- Once an item has been paid in full including shipping, we cannot hold or cancel shipment. If you are no longer interested in the item purchased, you can return the item for a refund within 30 days of receipt. Once the returned product has reached our facility, you will be refunded – less any applicable return shipping charges and non-refundable deposits related to the order.
If your item arrived with a noticeable defect, breakage, or some other noticeable flaw, you can request to exchange it for another piece or you can request a refund within 30 days of receipt of the item. Return shipping is always covered by MLI for damaged and/or defective pieces within 30 days.
You can return the item for a refund, within 30 days of receipt of the item. Once the collectible is back in our warehouse, we will refund you – less any applicable return shipping charges and non-refundable deposits that were related to the order.